Cancellation policy

Billing
Your first payment is taken when you join, and you get the current drop straight away. After that, payments are taken on the 1st of the month, when each new drop is released.

  • 1st Gear (monthly): charged every month.
  • 2nd, 3rd and 4th Gear (3, 6 and 12 months): paid in full upfront. At the end of your term, your plan renews automatically for the same length unless you’ve turned off renewal.

Cancelling 1st Gear
You can cancel at any time. To avoid your next charge, cancel before your next billing date. After you cancel, you won’t be charged again and won’t receive new drops.

Cancelling 2nd, 3rd or 4th Gear
You can turn off renewal at any time. These plans are paid upfront, so cancelling doesn’t end them early: you’ll keep receiving every drop you’ve paid for until the end of your term, and you won’t be charged again. To avoid a renewal charge, turn off renewal before your renewal date.

How to cancel
Email info@jmstudiohk.com from the address you signed up with. You can also manage your membership from your account.

What you keep
When your membership ends, you keep every drop and members-only design you received, plus any past drops you unlocked. You won’t receive new drops, members-only designs, pending unlocks or member perks such as votes and draws.

Refunds
Clutch Club is a digital product, delivered immediately. Payments can’t be refunded once a drop has been delivered, including any unused months of a prepaid plan. We will always refund:

  • duplicate charges or billing errors
  • a renewal charge, if you asked us to cancel before the renewal date

Refunds go back to your original payment method. If we issue a refund, the drops covered by that payment are removed from your members’ page.

Customers in the EU and UK
At checkout you agree to immediate access to digital content, and you acknowledge that this means you lose your 14-day right of withdrawal once a drop has been delivered.

Failed payments
If a payment fails, we’ll retry it and email you. Until the payment goes through, no new drops are delivered, and your membership may be paused or cancelled.

Need help?
Email info@jmstudiohk.com before opening a dispute with your bank. We aim to reply within 2 business days.